Admins
Super admins come from the PaperOS user directory and see everything. Onboarded admins are added here and see their teams' tickets.
Onboard an admin
Email only — their name fills in when they first sign in. Teams are optional; they can be added later from a team.
PaperOS Support
fetching the roster
Teams
A ticket lives in one team; everyone on the team sees it, and only members can be assigned it. Support is the team every support ticket is born in.
Create a team
Title only. Members are optional — pick them now, or add them on the team below.